I have found that one of the keys to achieving a goal is trusting that your teammates can be counted on to do the right thing. And thay they trust you.
In many organizations you must meet certain criteria, which are often not clear, to earn trust. At Build-A-Bear Worksop, this is turned upside down. You are immediately granted trust. Maxine Clark, Founder and Chief Executive Bear believes, “When you grant people trust they have to be accountable for their actions and use both their head and their heart.”
I learned that lesson as Chief Marketing & Interactive Officer at RIDEMAKERZ where I worked closely with Maxine and the fine folks at Build-A-Bear Workshop.
In our discussion, Maxine shares several other characteristics of leadership which I have also found to be present in Sherpas:
- Listening: “When you are truly listening, sometimes you can find the little things that matter and have an opportunity to make a difference.”
- Empathy: “How people treat each other from the heart is where the magic happens.”
- Empowerment: “You don’t just walk by people in life – you have an opportunity to make a difference. Leaders help people see their full potential.”
- Self Confidence: “People often give in to the impression others may have of them instead of building their own vision of themselves. Who is someone else to tell you that you can’t do something? It’s a competition with yourself.”
“I’m my own kind of Sherpa” says Maxine. Indeed she is.
Listen, apply the insights to your Path, add your comments and share with others.